There are several options for contacting Customer Service:

Email:

For questions, comments, problems or concerns with one of our products, please send an email to consumers@jakks.com. Please be sure to include your name, address, phone number and email address so we may contact you. If you are under 13 years of age, please have your parent contact us and provide this information.

Phone:

You may contact us at — 1-877-875-2557 (toll-free, North America only) or 1-909-594-7771 x560 — Monday - Friday, 7:30 AM - 5:00 PM Pacific Time (GMT – 8), excluding holidays.

Mail:

You may write to us at:

JAKKS Pacific, Inc.
Consumer Relations
21749 Baker Parkway Walnut,
CA 91789

Please make sure you include your name, address, phone number and email address (if you have one) so we may contact you upon receipt of your letter. (If you are under 13 years of age, please have your parent contact us and provide this information.)